bah88 Privacy Policy

1 What Information We Collect

To create accounts, process transactions, and improve our services on the bah88 platform, we need to collect various types of information. We collect the following:

1.1 Identity Information

• Full name, date of birth, and nationality
• Valid national ID or passport details (for identity verification)
• Username and secure password
• Email address and mobile number

1.2 Financial Information

• bKash, Nagad, or Rocket mobile wallet numbers (for transaction verification)
• Deposit and withdrawal history and amounts
• Limited bank account details where required

1.3 Technical Information

• IP address, browser type and version
• Device identifier and operating system
• Platform access time, session duration, and navigation data (cookies and log files)

1.4 Gaming and Usage Information

• Play history, bet amounts, and win/loss records
• Preferred game categories and session types
• Responsible gaming settings and limit preferences

2 How We Collect Information

We collect information primarily in the following ways:

2.1 Directly from You

Information you provide during account registration, identity verification, deposit and withdrawal processes, and when contacting customer support is collected at those points.

2.2 Automatically

When you use the bah88 platform, our systems automatically record technical information such as IP address, device details, and session logs. Cookies and similar tracking technologies are used for this purpose.

2.3 From Third-Party Verification Services

For identity verification (KYC) and fraud prevention, we may exchange limited information with approved third-party verification agencies.

3 How We Use Your Information

We use the collected information only for the following legitimate purposes:

• Account management and security: To create, verify, protect, and manage your account.
• Financial transaction processing: To complete deposits and withdrawals via bKash, Nagad, and Rocket quickly and accurately.
• Service improvement: To continuously improve user experience, game variety, and platform performance.
• Customer support: To resolve your issues quickly via live chat or email.
• Fraud and scam prevention: To detect suspicious transactions or account activity and protect your funds.
• Responsible gaming support: To monitor your gaming patterns and suggest limits or breaks when needed.
• Legal compliance: To store and process information as required to comply with applicable laws and regulations.
• Important notifications: To deliver important updates related to your account, security, or policy changes.

We do not sell your information to third parties for marketing or promotional purposes.

4 Information Sharing and Third Parties

bah88 generally does not share your personal information with any third party. However, limited information may be disclosed in the following specific circumstances:

4.1 Service Providers

Only the necessary information is shared with technology partners, payment processors, and identity verification agencies that assist in operating our platform. All such partners operate under strict confidentiality agreements.

4.2 Legal Requirements

If disclosure of information is legally required under a court order, regulatory authority directive, or applicable law, we will comply.

4.3 Fraud and Security Investigations

Information may be exchanged with relevant authorities when required to investigate financial fraud, illegal activity, or platform security breaches.

4.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user data may be transferred. Users will be notified in advance in such cases.

5 Data Storage and Security Measures

We apply industry-standard technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmitting data over the internet is 100% secure. We make every effort, but complete security cannot be guaranteed.

6 Data Retention Period

bah88 retains your information only for as long as necessary. The general policy is:

• Active accounts: All information is retained while your account remains active.
• Closed accounts: Even after an account is closed, information may be retained for the period required to meet legal obligations, resolve disputes, and investigate fraud.
• Financial transaction records: Transaction records must be retained for the period required under financial regulations.
• Marketing consent withdrawal: If you withdraw consent for marketing communications, processing of that information stops immediately.

7 Cookies and Tracking Technologies

Our platform stores cookies in your browser. Cookies are small text files that help improve your experience using the platform.

7.1 Types of Cookies We Use

• Essential Cookies: Required for the platform's basic functionality (login sessions, security tokens).
• Functionality Cookies: Help remember your preferences and settings (language, display settings).
• Analytics Cookies: Help analyze platform usage to improve our services.

7.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

8 Your Rights

As a bah88 user, you have the following rights over your personal information:

• Right to access: You can request to know what information we hold about you.
• Right to correction: You can request that any inaccurate information about you be corrected.
• Right to deletion: In certain circumstances, you can request that your information be deleted (after fulfilling legal obligations).
• Right to restrict processing: You can request that processing of your information be restricted for specific purposes.
• Right to data portability: You can request to receive your information in a readable format.
• Right to object: You can object to certain types of information processing.

To exercise these rights, write to [email protected] in Bengali or English. We will respond to your request within a reasonable time.

9 Protection of Children and Minors

bah88's services are for people aged 21 and above only. We do not knowingly collect any personal information from anyone under the age of 21.

If we become aware that we hold information about a minor, we will immediately delete that information and close the relevant account. If a parent or guardian believes their child has registered on our platform, please contact us at [email protected].

10 International Data Transfers

Our servers and technology infrastructure may be located in various countries. Your information may be transferred and stored internationally.

Countries to which data may be transferred are required to ensure data protection equivalent to that in Bangladesh. We ensure contractual safeguards with any third party involved.

11 Policy Changes and Updates

We may review and update this Privacy Policy from time to time. If there are any significant changes to the Policy, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notification will be displayed when you access the platform.
• The "Last Updated" date at the top of this page will change.

Continued use of the bah88 platform after changes have been made will be considered acceptance of the revised Policy. If you do not agree with the updated Policy, please stop using the platform and contact us to close your account.

12 Third-Party Game Providers

The bah88 platform features content from various game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may collect limited information of their own in operating their games.

The privacy practices of these third parties are not covered by our Policy. However, we only work with providers who follow industry security standards.

13 Special Protection for Payment Information

Your financial information is handled with the highest level of security during transactions via bKash, Nagad, and Rocket:

• Payment information is exchanged through encrypted channels and is never stored directly on our servers.
• Mobile wallet numbers are used solely for transaction verification and withdrawals.
• Suspicious payment activity is automatically monitored and you will be alerted if needed.
• Every transaction is equally protected, even with minimum deposit and withdrawal limits of ৳100 and ৳500 respectively.

14 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your information, please contact our dedicated support team. Our support team is available 24/7 to assist you in Bengali and English.